FAQs
-
WELCOME! WE ARE SO EXCITED TO HAVE YOU JOIN US. IF YOU SUBSCRIBED AFTER THE 5TH OF THE MONTH, YOU WILL START RECEIVING MAIL THE FOLLOWING MONTH (:
-
MAIL IS SENT BY THE 7TH OF EACH MONTH WITH LETTER POSTAGE, SO NO TRACKING WILL BE AVAILABLE (THAT BEING THE BEAUTY OF SNAIL MAIL) PLEASE BE PATIENT FOR IT TO ARRIVE IN YOUR MAIL BOX!
ARRIVES 1-2 WEEKS USA AND 2-3 INTERNATIONALLY
-
IF YOU TYPED THE WRONG ADDRESS NO NEED TO FREAK OUT! CONTACT US AS SOON AS POSSIBLE AND WE WILL ASSIST!
-
WE ARE SAD TO SEE YOU GO! IF YOU PLAN ON CANCELLING YOUR SUBSCRIPTION, PLEASE CANCEL BY THE 2ND OF THE MONTH. LOG INTO YOUR ACCOUNT TO MANAGE THE SUBSCRIPTION.
PLEASE KEEP IN MIND THAT ONCE PAYMENT FOR THAT MONTH HAS BEEN PROCESSED, YOU WILL STILL RECEIVE THAT MONTH’S MAIL AND YOUR CANCELLATION WILL TAKE EFFECT STARTING THE NEXT BILLING CYCLE
-
DUE TO THE HANDMADE CREATIONS OF OUR BUSINESS, WE DO NOT OFFER RETURNS OR REFUNDS.
IF YOUR MAIL ARRIVES DAMAGED, PLEASE EMAIL US AT troveoftalesservice@gmail.com WITH PICTURES WITHIN 48 HOURS OF RECEIVING YOUR MAIL, AND WE WILL ASSIST WITH THE ISSUE AS SOON AS POSSIBLE.